FAQ

Here is what people ask us most. Can't find your answer? Email us at naturallihappi@gmail.com and we will help.

What is Naturalli Happi?

Naturalli Happi is a family run snack brand based in Australia. We make roasted nuts, dried fruit, and other pantry treats using real, high quality ingredients only, with no fillers and no chemically processed sugars. Flavour matters just as much to us as health, so many of our snacks bring bold, spicy notes inspired by dishes we grew up loving.

What comes in each jar?

Our snacks are packed with protein, good fats, and bold flavours inspired by favourite dishes from around the world. Every jar is made with real ingredients only, nothing added just to pad it out.

What size are your products?

Most of our jars come in a 250g Home Pantry Jar, ready to keep in your kitchen for snacking anytime.

Where are you located and where do you ship from?

Naturalli Happi is based at 22 Stanley Street East, Strathpine, Queensland 4500, Australia, and all orders ship from this Queensland location.

How long does shipping take?

Orders are typically dispatched within 2 to 3 business days. Delivery generally takes 2 to 5 business days depending on your location. Deliveries to Melbourne, Brisbane, and Sydney usually arrive in 2 to 3 business days, while Western Australia and the Northern Territory can take up to 9 days.

How do I track my order?

All orders are shipped through Australia Post or our trusted courier partners with full tracking. Once your order ships, you will receive an email with your tracking number so you can follow it every step of the way.

What is your return policy?

We offer a 30 day return policy from the day you receive your item. To be eligible, your item must be in the same condition you received it, unopened and in its original packaging, and you will need your receipt or proof of purchase. To start a return, email us at naturallihappi@gmail.com.

Can I return an opened jar?

Because our products are food, opened or perishable items cannot be returned. If your order arrives damaged, defective, or incorrect, please contact us right away so we can make it right.

How do I get in touch?

Email us anytime at naturallihappi@gmail.com. We read every message ourselves and aim to reply within 1 to 2 business days.