Shipping policy
Order processing
Orders are typically dispatched within 2-3 business days of being placed. Once dispatched, you'll receive a confirmation email with your tracking number.
All orders are dispatched from our location at 22 Stanley Street East, Strathpine, Queensland 4500, Australia.
Delivery times within Australia
All orders are sent via Australia Post or our trusted courier partners.
On average, delivery takes 2-5 business days from dispatch, depending on your location:
- Melbourne, Brisbane and Sydney: generally 2-3 business days
- Western Australia and Northern Territory: up to 9 business days
- All other locations: typically within the 2-5 business day average
These are estimated timeframes and not guaranteed. Delivery can occasionally take longer during peak periods, public holidays, or due to circumstances outside our control.
Tracking your order
Every order ships with full tracking. Once your order is on its way, we'll email you a tracking number so you can follow its progress at any time.
Shipping delays
While we aim to meet the timeframes above, delays can occasionally happen once a parcel is with Australia Post or our courier partners. If your order is taking longer than expected, check your tracking link first, then contact us if you're still concerned.
Incorrect delivery details
Please double check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can try to update it before dispatch.
Lost or damaged parcels
If your order arrives damaged, or hasn't arrived within the expected timeframe and tracking shows no movement, please contact us at naturallihappi@gmail.com so we can investigate with the courier and make it right.
Questions
If you have any questions about your delivery, reach out to us at naturallihappi@gmail.com and we'll help however we can.